Matter and Home Store Policies

Things to know when making purchases with Matter and Home

Delivery / Shipping Policy

All orders will ship within 3-5 business days from the date of payment. All packages will be sent via USPS. When shipping overseas, customs can delay packages by up to 6 weeks.

 

Return Policy

Products can be returned to Matter and Home, except for Special Orders or Custom orders. All products MUST be unopened and in original packaging. Purchaser will pay full shipping rates as applicable.

 

Refund Policy

All sales are final. Matter and Home will offer refunds for the following instances:

  1. Defects in manufacturing of purchased products
  2. Items not delivered as ordered, i.e. a customer orders a Fearless Candle and gets a Courage Candle
  3. An item being returned by the purchaser unopened and in original packaging.

Refunds will not be offered for the following:

  1. Damage to products caused by the shipper
  2. Misuse of purchased items or using products beyond limits of recommended guidelines

Cancellation Policy

Orders can only be cancelled before they are shipped. Once an order has been shipped it can not be cancelled. If you need to cancel your order, you must do so right away to ensure, we at Matter and Home can handle the processing before your item goes out for delivery.

 

Privacy Policy

Note: The privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.